GMS 200 Lecture Notes - Lecture 6: Franchising, Scenario Planning, Learning Organization

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Franklin Ramsoomair

Document Summary

Note: nc means need checking (if you have better answer to these questions please let me know) i didn"t write the answer off book which would mean the term/questions may mean something else completely. Controlling function of management is the process of measuring work performance, comparing results with objectives, and taking corrective actions as needed. Mintzberg"s 10 managerial roles: monitor (informational roles , disseminator, spokesperson, figurehead (interpersonal roles, leader, liaison, negotiator (decisional roles , disturbance handler, resource allocator, entrepreneur. Human skills (interpersonal skill): the ability to work well in cooperation with other. Conceptual skills: the ability to think critically and analytically to diagnose and solve complex problems. Technical skills: the ability to use a special proficiency or expertise to perform particular tasks. Intervention skills: the ability to intervene and solve problem that was either expected or unexpected between people? (nc) It is an organization that is able to continually change and improve its performance based upon the lessons of experience.