GMS 200 Lecture Notes - Lecture 5: Hawthorne Effect, Queueing Theory, Theory X And Theory Y

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Bamidele Adekunle

Document Summary

Classical school of thought assumption- people are rational approaches include: Develop rules of motion, standardized work implements, and proper working conditions for every job. Carefully select workers with the right abilities for the job. Carefully train workers and provide proper incentives. Support workers by carefully planning their work and removing obstacles. Scalar chain, unity of command, unity of direction. An ideal, intentionally rational, and very ef cient form of organization, Based on principles of logic, order, and legitimate authority. Rigidity in the face of shifting needs. Initial study examined how economic incentives and physical conditions affected worker. Employee attitudes, interpersonal relations, and group processes. Lessons from the hawthorne studies (economic incentives are not always effective compared to psychological factors/incentives) Maslow"s theory of human needs (abraham maslow) A need is physiological or psychological de ciency a person feels compelled to satisfy. A satis ed need is not a motivator of behaviour.