GMS 200 Lecture Notes - Quality Management, Cultural Diversity, Product Design

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Masoomeh Moharrer

Document Summary

In the 21st century, managers are learning to succeed in a world of __________. A: quality and speed, customer service, b and c, a, b, and c. Contemporary managers are learning to do many things because of the impact of the 21st century environment. __________ and __________ are indispensable to success in the 21st-century economy: knowledge large inventories, knowledge speed, cost control bureaucratic designs, a and c, a, b, and c. An organization establishes a __________ when it has a core competency that sets it apart from its competitors and gives it an advantage over them in the marketplace: core advantage, market advantage, competitive advantage, competency advantage, management advantage. An organization can achieve a competitive advantage through which of the following ways: pricing and customer service, cost efficiency and quality, products and quality, all of the above, none of the above.