CMN 279 Lecture 6: CMN279-M4/5Outline

• School: Ryerson University
• Department: Communication
• Course: CMN 279
• Professor: Dianne Nubla

Document Summary

Goal of response #1: to highlight that you heard their feedback. Goal of response #2: show the public you can handle it (public relations: purpose statement. Body: (2-3 paragraphs, 3-5 sentences each: the goal of the body paragraphs is to address the concerns of tom, done through evidence. Focus on the good things or solutions (like how you already spoken to the driver or investigated the case- show that it is being handled professionally: show concrete evidence. You don"t know what you were talking about : aim for conciseness.