MGMT 100 Lecture Notes - Lecture 10: Non-Governmental Organization, Pdca, Iso 14000
10 Apr 2017
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Chapter 10: producing world class goods and services. Goods vs. services: goods, production separate from consumption, standardization, tangible, nonperishable, services, simultaneous production and consumption, heterogeneous. Research and development: r&d: work directed toward the innovation, introduction, and improvement of products and processes, through the adoption of newer, more advanced technologies and practices, industries can: Improve their productivity: expand their lines of new goods and services. It includes inventory management, quality control, production scheduling, follow-up services, and more. Inexpensive resources are another major reason for moving production facilities. Companies usually need water, electricity, wood, coal, and other basic resources. Outsourcing: outsourcing goods and services has become a hot practice in north america. Taking operations management to the internet: many rapidly growing companies do very little production themselves. Jit runs into problems when suppliers are farther away. Any variances from quality standards are recognized and can be corrected if beyond the set standards: deming cycle, quality function deployment (qfd, baldridge award.
