COLLAB 2N03 Lecture Notes - Lecture 6: Organizational Communication, Interpersonal Communication, Stress Management
17 Jan 2016
School
Department
Course
Professor
Document Summary
!communication: the process by which information is exchanged between a sender and a receiver. !interpersonal communication involves the exchange of information between people. !the simplest prototype for interpersonal communication is a one-on-one exchange between two individuals. Effective communication is when the right people receive the right information in a timely manner sender transfers noise to receiver. [choose of language] common vocabulary personality variable between human stress management. Chain of command: lines of authority and formal reporting relationships. Downward communication: information that flows from the top of the organization toward the bottom. Upward communication: information that flows from the bottom of the organization toward the top. Horizontal communication: information that flows between departments or functional units, usually as a means of coordinating effort. The reality of organizational communication shows that the formal chain of command is an incomplete and sometimes ineffective path of communication.
