GLIS 691 Lecture Notes - Lecture 2: Pack Rat, Explicit Knowledge
18 Jun 2018
School
Department
Course
Professor
GLIS661
Week 2
Jan. 18
Knowledge Management Processes
● Ethics
○ It is important to have a good “Interface”
■ Interface = how you socialize with people
○ People are mobile
● Meyer and Zack KM Processes
○ First to create a KM related framework
○ First foray into the KM world
○ Anchored in technology and organizational framework
○ Information is an asset
■ Roots of information capital
○ Refinement
■ Can codify and refine knowledge
■ Analyse, interpret, sanitize (remove anything identifiable)
■ Something does not have to be fractual to be educational
● Make sure to be transparent about this
● McElroy KM Processes
○ Do not just take knowledge as knowledge, but instead take it as a knowledge
claim
■ Investigate these knowledge claims
○ It’s okay to have contradictory knowledge
■ Include metadata
○ Keep everything in KM (pack rat)
○ There is no such thing as bad knowledge evaluation
● Bukowitz and Williams Processes
○ Clear and Concise terminology
○ Divest
○ Learn and contribute
■ Knowledge should be volunteered
● Karl Wiig KM Processes
○ Comes from cognitive science
○ Build knowledge -> hold knowledge -> pool knowledge
■ How to pool what people know?
● Through brainstorming
○ Synthesizing and modeling knowledge
○ Knowledge is a process which loops, it is not linear
○ Preserve knowledge so it’s not lost
○ Don’t be fooled by having a lot of “stuff”
■ What matters is how the knowledge is used and its value
○ Challenge of knowledge sharing is knowing what you can make into explicit
knowledge
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