ECON 219 Lecture Notes - Lecture 15: Job Performance, Balanced Scorecard, Infosys
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ECON 219 Full Course Notes
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Document Summary
Infosys: building a talent engine to sustain growth. Infosys as a world-wide company that ran firms" call centers, take care of back-office it operations and provide broad range of it services. Extremely rapid growth in terms of revenue, hiring and attrition. Rapid hiring -> strain on the indian education system. Old cfo, mohan pai, transferred to human resources. Focus on offshoring although sometimes would send employees to the client"s location. Global delivery model that transformed business: break down pieces of work into logical components, distribute these components to locations where they could be performed with maximum value creation. Gdm -> infosys" world-wide network of centers that worked with clients to break down tasks and distribute them globally. Senior management would often change as example of the company"s commitment to meritocracy. C-life values created by the company: customer delight, leadership by example, integrity and transparency, fairness, pursuit of excellence.
