MGMT1135 Lecture Notes - Lecture 7: Emotional Labor, Employee Engagement, Job Satisfaction
Document Summary
Lacks a contextual stimulus: both moods and emotions can influence each other. Eg, an emotion could develop into a mood, whilst a mood could influence the way an individual reacts to an issue: positive affects are mood dimensions consisting of positive emotions. Eg, excitement, alertness at the high end: negative affects are mood dimensions consisting of nervousness, stress and anxiety at the high end, cultural (cid:374)or(cid:373)s (cid:373)ay i(cid:374)flue(cid:374)(cid:272)e people"s e(cid:373)otio(cid:374)s, a(cid:374)d ho(cid:449) their e(cid:373)otio(cid:374)s are perceived by others. Emotions and rationality: emotions are critical to rational thinking as they help us understand the world around us, emotions allow us to respond appropriately to a situation, and therefore make more rational decisions. However, there is an illusing correlation between fine weather and happiness. Emotional labour: a situation in which an employee expresses organisationally desired emotions at work. Inconsistencies between emotions people feel and the ones they project: surface acting is potentially stressful, whilst deep acting is less stressful.
