MGMT1135 Lecture 21: Week 11 Lecture 21
Document Summary
Definition of conflict (important: conflict is a process that begins when one party perceives that, another party has negatively affected, or is about to negatively affect, something that the first party cares about, conflict is a perception. If no one is aware of a conflict, then it is generally agreed no conflict exists. Different types of conflict - its effects: functional conflict supports the goals of the group and improves its performance, conflicts that hinder group performance are dysfunctional forms of conflict. Main categories of conflict (not very important: task conflict: relates to the content and goals of the work, relationship conflict: focuses on interpersonal relationships, process conflict: is about how the work gets done. Locus of conflict (not very important: another way to understand conflict is to consider its locus, or where the conflict occurs, dyadic conflict: is conflict between two people. Intragroup conflict: occurs within a group or team.
