400732 Lecture Notes - Lecture 3: Artificial Tears, Plaintext, Facial Expression
22 Jun 2018
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Week 3 - Communication Styles
LEC
3 MOST COMMON COMMUNICATION STYLES
Aggressive communication - confrontational (often about winning or controlling)
Characteristics:
Frightening, threatening, loud, hostile
Willing to achieve goals at expense of others
Out to 'win'
Demanding, abrasive
Belligerent
Explosive, unpredictable
Intimidating
Bullying
Non-verbal behaviour:
Voice - volume is loud
Posture - 'bigger than' others
Gestures - big, fast, sharp/jerky
Facial expression - scowl, frown. Glare
Spatial position - invade others' personal space, stand 'over' others
Assertive communication - direct and clear message with no intentions to hurt
Characteristics:
Achieving goals without hurting others
Protective of own rights and respectful of others' rights
Socially and emotionally expressive
Making your own choices and taking responsibility for them
Asking directly for needs to be met, while accepting the possibility of rejection
Accepting compliments
Non-verbal behaviour:
Voice - medium pitch, speed and volume
Posture - open, symmetrical balance, tall, relaxed. No fidgeting
Gestures - even, rounded, expansive
Facial expression - good eye contact
Spatial position - on control, respectful of others
Passive communication - non-direct or unclear message - don’t want conflict
Characteristics:
Apologetic
Avoiding confrontation
Finding difficulty in taking responsibility or making decisions
Yielding o someone else's preferences
Opting out
Feeling like a victim
Blaming others for events
Refusing compliments
find more resources at oneclass.com
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Document Summary
Aggressive communication - confrontational (often about winning or controlling) Willing to achieve goals at expense of others. Spatial position - invade others" personal space, stand "over" others. Assertive communication - direct and clear message with no intentions to hurt. Protective of own rights and respectful of others" rights. Making your own choices and taking responsibility for them. Asking directly for needs to be met, while accepting the possibility of rejection. Voice - medium pitch, speed and volume. Posture - open, symmetrical balance, tall, relaxed. Spatial position - on control, respectful of others. Passive communication - non-direct or unclear message - don"t want conflict. Finding difficulty in taking responsibility or making decisions. Posture - make themselves as small as possible, head down. Spatial position - make themselves smaller/lower than others. Submissive behaviour is marked by a martyr-like attitude (victim mentality) and a refusal to try out initiatives, which might improve things. Two other communication styles you can come across.
