INFO1111 Lecture Notes - Lecture 9: It Service Management, Itil, Cloud Computing
10 Jun 2018
School
Department
Course
Professor
INFO1111 – Week 9
Information Systems
• Information Systems involves the study of people and organisations in order to
determine and deliver solutions that meet their technological needs.
o People and organisations
▪ human facing
o Determine and deliver
▪ Analysis
▪ Design
▪ Development
▪ Implementation
▪ Management
o Meet technological needs
▪ Measurement of success of an Information System
▪ Optimisation of productivity and efficiency
o Use existing software to find solutions
o Enterprise focused
• Development
o Mainframes
o PCs
o Client-Server
o WWW
o Cloud computing
• What makes up an Information System
o Information Technology Platform
▪ Hardware
▪ Software Data
▪ Data (and databases)
▪ Communication network
o People
o Process
Information Systems – ITIL
• Detailed practice for IT service management
• Aligns IT services with business needs
• Five volumes
o ITIL Service Strategy: understands organisational objectives and customer needs
▪ Long term
o ITIL Service Design: turns the service strategy into a plan for delivering business
objectives
▪ Focus on service delivery
o ITIL Service Transition: develop and improve capabilities for introducing new
services into supported environments
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Info1111 week 9 (cid:498)information systems involves the study of people and organisations in order to determine and deliver solutions that meet their technological needs. (cid:499) Information systems: people and organisations, human facing, determine and deliver, analysis, design, development, management. Implementation: meet technological needs, measurement of success of an information system, optimisation of productivity and efficiency, use existing software to find solutions, enterprise focused, development, mainframes, pcs, client-server, www, cloud computing, what makes up an information system. Information technology platform: hardware, software data, data (and databases, communication network, people, process. Information systems itil: detailed practice for it service management, aligns it services with business needs, five volumes. Itil service strategy: understands organisational objectives and customer needs: long term. Itil service design: turns the service strategy into a plan for delivering business objectives: focus on service delivery. Itil service transition: develop and improve capabilities for introducing new services into supported environments: project rather than bau.
