EXSS3049 Lecture Notes - Lecture 3: Cognitive Dissonance, Self Esteem (Song), Social Desirability Bias
22 Aug 2018
School
Department
Course
Professor
Document Summary
Introduction: qualitative approach individual, interpretive, intensive view, get information from people involved, individual/insider information to understand better, )nformative but limitations (cid:523)bias", unreliable/singular pov not representing others(cid:524) Yes/no: ordinal ranking scores based on categories - ask indirectly (e. g. no. Example: arnstein"s (1969) 8 rungs of citizen workplace participation. Citizen control - staff create the plan & managers coordinate its implementation. Delegated power - managers delegate process of creating & finalising plans to staff but retain right of veto. Partnership - managers involve staff in creating the plan. Placation - managers listen to staff opinions but the only action they take is to adjust their "manipulation" and "therapy" strategies. Consultation - managers give staff opportunities to express opinions about the plans but don"t listen. Informing - managers tell staff what their plans are. Therapy - managers take time to make staff feel better about blindly implementing their plans by offering incentives & through persuasion.
