MGNT311 Lecture Notes - Lecture 8: Organizational Learning, Outsourcing, Tacit Knowledge
Document Summary
Change from the perspective of organisational learning: chapter 8. A set of discrete objective facts about events. In an organisational sense data is most usefully described as a structured record of transactions. E. g. news or message created through the interpretation of data. A message with a sender and a receiver. Data becomes information when its creator adds meaning. Knowledge is a fluid mix of framed experience, values, contextual information and expert insight that provides a framework for evaluating and incorporating new experiences and information. In organisations, it often becomes embedded not only in documents and repositories but also in organisational routines, processes, practices and norms. Tacit (what people do) and explicit (formally expressed) knowledge. Found in routines, work practices, communication styles, patterns of decision making and social interaction. Organisational change involves knowledge being acquired or lost at an individuals and collective level.
