MGTS1601 Lecture Notes - Lecture 1: Job Satisfaction, Job Performance, Absenteeism
Document Summary
Lecture 1: introduction to organisational behaviour and diversity (chapter1 & 2) Organisational behaviour: (cid:28600)(cid:28633)(cid:28634)(cid:28637)(cid:28642)(cid:28637)(cid:28648)(cid:28637)(cid:28643)(cid:28642): a field of study that investigates the impact that individuals, groups and structure have on behaviour within organisations, for the purpose of applying such (cid:28670)(cid:28673)(cid:28674)(cid:28682)(cid:28671)(cid:28664)(cid:28663)(cid:28666)(cid:28664) (cid:28679)(cid:28674)(cid:28682)(cid:28660)(cid:28677)(cid:28663) (cid:28668)(cid:28672)(cid:28675)(cid:28677)(cid:28674)(cid:28681)(cid:28668)(cid:28673)(cid:28666) (cid:28660)(cid:28673) (cid:28674)(cid:28677)(cid:28666)(cid:28660)(cid:28673)(cid:28668)(cid:28678)(cid:28660)(cid:28679)(cid:28668)(cid:28674)(cid:28673)(cid:28704)(cid:28678) (cid:28664)(cid:28665)(cid:28665)(cid:28664)(cid:28662)(cid:28679)(cid:28668)(cid:28681)(cid:28664)(cid:28673)(cid:28664)(cid:28678)(cid:28678)(cid:28609, i(cid:28642)(cid:28648)(cid:28649)(cid:28637)(cid:28648)(cid:28637)(cid:28643)(cid:28642) (cid:28629)(cid:28642)(cid:28632) (cid:28647)y(cid:28647)(cid:28648)(cid:28633)(cid:28641)(cid:28629)(cid:28648)(cid:28637)(cid:28631) (cid:28647)(cid:28648)(cid:28649)(cid:28632)y: Activities: make decisions/allocate resources/direct activities of others to attain goals. Functions: planning (increase the most as managers move from lower-level to midlevel management), organising, leading, controlling: (cid:28601)(cid:28647)(cid:28647)(cid:28633)(cid:28642)(cid:28648)(cid:28637)(cid:28629)(cid:28640) (cid:28641)(cid:28629)(cid:28642)(cid:28629)(cid:28635)(cid:28633)(cid:28641)(cid:28633)(cid:28642)(cid:28648) (cid:28647)(cid:28639)(cid:28637)(cid:28640)(cid:28640)(cid:28647): Technical skills: the ability to apply specialised knowledge or expertise. Human skills: the ability to work with, understand and motivate other people, both individually and in groups. Conceptual skills: the mental ability to analyse and diagnose complex situations: (cid:28600)(cid:28633)(cid:28650)(cid:28633)(cid:28640)(cid:28643)(cid:28644)ing an ob model (exhibit 1. 4) Productivity: transforming inputs to outputs at lowest cost. Includes the concepts of effectiveness and efficiency. (effectiveness: achievement of goals; efficiency: less time, less consumption, etc. ) Absenteeism: failure to report to work a huge cost to employers.
