MGTS1601 Lecture Notes - Lecture 5: Facial Expression, Emotional Labor, Corporate Communication
Document Summary
Psychological, behavioural, and physiological episodes experienced toward an object, person, or event that create a state of readiness. People with damaged visual cortex can see emotions in facial expressions. Feelings our subjective interpretation of emotions: moods lower intensity emotions without any specific target source, more long lasting. A broad range of emotions that people experience. Intense feelings that are directed at someone or something. Feelings that tend to be less intense than emotions and that lack a contextual stimulus. Dispositional vs. state affect: dispositional (trait) affect is a personal tendency to. Moods respond to situations in stable, predictable ways. Individuals may be high/low in positive and/or negative affect (panas: different to state affect (situational) It is how we feel in the moment (i. e. , right now) Positive and/or negative affect (panas) varies from moment to moment and day to day in individuals: different to trait affect (dispositional) Emotions are a critical factor in employee behaviour.
