MGMT2002 Lecture Notes - Lecture 5: Nonverbal Communication, Haptic Technology, Exclamation Mark

• School: UNSW, UNSW Sydney
• Department: Management
• Course: MGMT2002
• Professor: M G M T2002

Document Summary

Influenced by context, culture, personality, gender & group composition. Dyssemia: people who have difficulties interpreting nonverbal cues of others, send out inappropriate nonverbal cues, usually low self-monitors, usually low emotional intelligence, low self awareness, more likely to occur in men. Facial expressions: culture and gender have implications for an individual"s control or expression of emotions. Includes emotional contagion; emotional recognition; emotional labour: some facial expressions may be universal, people may exaggerate or minimise emotions expressed through facial expressions, to some extent the use of emoticons can be substitutes for facial expressions. Categories of emotions: happy: happily surprised, happily disgusted, sad: sadly fearful, sadly angry, sadly surprised, sadly disgusted, fearful: fearfully angry, fearfully surprised, fearfully disgusted, angry: angrily surprised, angrily disgusted, surprised: disgustedly surprised, disgusted: appalled, hatred, awed. Artefacts (objectics: things that adorn the body or immediate environment, that express or communication something about one"s self to others.