IFB101 Lecture Notes - Lecture 3: Executive Information System, Business Process Management, Avoidance Speech
Document Summary
Types of systems: process control systems, office automation system, enterprise collaboration systems, executive information systems. Leads to: overproduction or underproduction of goods and services - overspending on supplies, misallocation of human resources - poor service quality: poor service quality and loss of customers. 02 - what is a transaction: an exchange or transfer of goods, services, or funds, an action or activity involving 2 parties or things that reciprocally affect or influence each other. 03 - 2 parties - buyer and seller, lender and borrower, provider and client. Senior management > middle management > operation management. Produced periodically, or on a schedule: key indicator report. Summarises the previous day"s critical activities, typically available at the beginning of each day: demand report. Gives certain information at a manager"s request - either pre-generated or configured for the request: exception report. Automatically produced when a situation is unusual or requires management action.
