1008HSV Lecture Notes - Lecture 5: Mmm Yeah, Eye Contact
20 Jun 2018
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Putting lecture content into practice
Sit squarely!
"Face the sender!
Have open body language!
"open body language shows openness and being comfortable in an interaction !
Lean in slightly to your sender !
"Physically lean in and engage with your sender!
"Attentive body language!
"Head gestures (nodding)!
Eye contact!
"Appropriate, don’t just stare at them!
"Facilitative eye contact?!
"Don’t be avoidant either!
"Break eye contact when appropriate !
Relax !
"Be natural!
"Try not to show your nerves!
"Don’t fidget!
"Sit comfortably!
Door openers!
"an invitation to start talking!
"suggests that the receiver is ready to listen!
"“you look upset, would you like to talk about it?”!
Minimal encouragers!
"letting the client know that you hear and understand!
"“mmm”!
"“yeah”!
"“oh”!
Empathetic silences!
"To let the client know that you hear them, you do not have to say anything!
"Sometimes it is more powerful to let them pause and think about what they said
and give them an empathetic nod or smile to encourage them to keep talking !
Reflection of feeling and content!
"You can do this by paraphrasing!
"If confused, asked client to clarify what they are saying, or what they mean !
Verbal and non-verbal messages!
"Take note of vernal cues and non-verbal cues!
"Make sure there is congruence between the two !
"eg. don’t say “I’m fine” and roll your eyes and turn away. This is not congruent!
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Have open body language open body language shows openness and being comfortable in an interaction. Physically lean in and engage with your sender. Door openers an invitation to start talking suggests that the receiver is ready to listen. You look upset, would you like to talk about it? . Minimal encouragers letting the client know that you hear and understand. To let the client know that you hear them, you do not have to say anything. Sometimes it is more powerful to let them pause and think about what they said and give them an empathetic nod or smile to encourage them to keep talking. If confused, asked client to clarify what they are saying, or what they mean. Take note of vernal cues and non-verbal cues. Make sure there is congruence between the two eg. don"t say i"m ne and roll your eyes and turn away.
