EAP0201 Lecture Notes - Lecture 4: Active Listening, Interpersonal Communication
30 May 2018
School
Department
Course
Professor
Eap0201 week 4 lecture notes
Interpersonal communication
Involves at least two people
Just do Shannon-weaver
Communication is irreversible
Culture clash/body lang differences
A lot of aboriginal kids wont look you in the eye
Active listening video
Understand what active listening is
NOTES
How much info everyday listening many people.
How much time actually paying attention
Ho uh reeered? Chaes are it’s a lot less tha you thik
W tend to act as if were listening but were preoccupied with replies, missing important things
Listening is a skill
Active listening is conscious effort to listen and understand
Pay attention to what saying and how
How
• Pay attention
Make eye contact
Ignore outside factors
Put on thoughts on hold
• Show that you’re listeing
Nod, smile, yes
Let other perso kow you’re still with the
• Providing feedback
Correctly heard? Paraphrase
Sk questions to get more info
• Defer judgement and Respond appropriately
Do’t iterrupt
Mindtool.com/activelistening
find more resources at oneclass.com
find more resources at oneclass.com
