HLSC120 Lecture Notes - Lecture 9: Intercultural Competence
Cultural Safety Communication
● Cultural awareness
○ Being aware that there are differences between people
● Cultural sensitivity
○ To acknowledge and incorporate (as much as possible) these differences into
care provision
● Cultural competence
○ The ability of health professionals and systems to provide care to patients
with diverse values, beliefs and behaviours
● Cultural safety
○ This is achieved if the recipient of care feels that cultural beliefs and values
were respected within the interaction
Process
Cultural awareness → cultural sensitivity → cultural competence → goal of cultural safety
● Feel safe, free from discrimination and respected when accessing health services
Cultural Safety
● Cultural safety is a process beginning with cultural awareness
● Cultural awareness is recognising that cultural variation exists
● Cultural sensitivity is accounting for cultural difference in care
● Cultural competence is the ability of a service to cater for the diverse cultural beliefs
and values
● Cultural safety is determined by the client - Did they feel that their cultural views were
respected
Intercultural Interactions
● Time - Indigenous concept of time is different from Western culture
● Priorities - connecting personally comes before business
● Tone and rate of speech - rapid speech and raised voices can inhibit communication
● Kinship - not understanding the family and community relationships can impede
communication
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Document Summary
Being aware that there are differences between people. To acknowledge and incorporate (as much as possible) these differences into care provision. The ability of health professionals and systems to provide care to patients with diverse values, beliefs and behaviours. This is achieved if the recipient of care feels that cultural beliefs and values were respected within the interaction. Cultural awareness cultural sensitivity cultural competence goal of cultural safety. Feel safe, free from discrimination and respected when accessing health services. Cultural safety is a process beginning with cultural awareness. Cultural awareness is recognising that cultural variation exists. Cultural sensitivity is accounting for cultural difference in care. Cultural competence is the ability of a service to cater for the diverse cultural beliefs and values. Cultural safety is determined by the client - did they feel that their cultural views were respected. Time - indigenous concept of time is different from western culture. Priorities - connecting personally comes before business.
