BMGT 110 Chapter Notes - Chapter 8: Iso 9000, Supply Chain, Joseph M. Juran

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Operation was special responsibility to produce a quality product. Past quality was inspection statistical connotation all functions help design/produce. Requires cooperation of entire org + careful attention to management +control of quality. Quality=meeting/exceeding customer requirements now and in the future, fit for use. Fitness for use=related to benefits received by customer+ customer satisfaction. Customer satisfaction= relative concept varies from 1 customer to another. May be satisfied today + dissatisfied in the future. Defined in relation to experience at particular time. Variation from design not tolerated from producer pov. Quality of design determined b4 product is produced. Design concept results in set of specification for product that fill a need. Quality of conformance= producing a product to meet specifications. 3 aspects of quality involve time + measure continued customer satisfaction. Reliability =length of time a product can be used before it fails. ~probability that product will function of specific pd of time w/o failure.

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