EBTM 365 Chapter chapter 2: EBTM365 Chapter Two.

• School: Towson University
• Department: e-Business and Technology Management
• Course: EBTM 365
• Professor: B.Nag

Document Summary

Competitiveness- how effectively an organization meets the wants and needs of customers relative to others that offer similar goods or services. Operations influence on competitiveness: product service and design should reflect joint efforts of many areas of the firm to achieve a match between financial resources, operations capabilities, supply chain capabilities, and consumer wants and needs. Special characteristics or features of a product or service can be a key factor in consumer buying decisions. Other key factors include innovation and the time-to- market for new products and services: cost of a(cid:374) orga(cid:374)izatio(cid:374)"s output is a ke(cid:455) variable that affects pricing decisions and profits. Cost- reduction efforts are generally ongoing in business organizations. Organizations with higher productivity rates than their competitors have competitive cost advantage. A company may outsource a portion of its operation to achieve lower costs, higher productivity, or better quality: location can be important in terms of cost and convenience for customers.