BUS-X - Business BUS-X 204 Chapter Notes - Chapter 2: Intelligence Quotient, Interpersonal Communication, Nonverbal Communication
31 Aug 2016
School
Department
Professor
Document Summary
Busx204 chapter 2: interpersonal communication and emotional intelligence. In nearly any poll of skills needed for career success, employees identify interpersonal skills as the most important. Emotional intelligence is the foundation to interpersonal communication. The interpersonal communication process, depicted in figure 2. 1, is the process of sending and receiving verbal and nonverbal messages between two or more people. It involves the exchange of simultaneous and mutual messages to share and negotiate meaning between those involved. Meaning refers to the thoughts and feelings that peopleintend to communicate to one another. Encoding is the process of converting meaning into messages composed of words and nonverbal signals. Decoding is the process of interpreting messages from others into meaning. One goal of interpersonal communication is to arrive at shared meaning a situation in which people involved in interpersonal communication attain the same understanding about ideas, thoughts, and feelings.
