BU247 Chapter Notes - Chapter 6: Kaizen, Advantageous, Batch Production

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Bu247 chapter 5: measuring and managing process performance. Process perspective of balanced scorecard identifies key operations management, customer management, innovation, and regulatory and social processes in which organization must excel to achieve its customer, revenue growth, and profitability objectives. Objectives include streamlining operations through lean manufacturing, improving cost, quality, and cycle times of processes, and using benchmarking as a way to obtain info for competitive purpose. Consider amount of space required, demand for g/s, and number of operations needed. 3 types of facility designs: process layouts, product layouts, and group technology. Central goal of design process is to streamline operations and increase operating income of system. Theory of constraints (toc): operating income can be increased by carefully managing the bottlenecks in a process. Bottleneck is any condition that impedes or constrains efficient flow of a process: identified by determining points at which excessive amounts of work-in-process inventories are accumulating.

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