BUS 272 Study Guide - Final Guide: Role Conflict, Ritten, Nominal Group Technique
17 Sep 2018
School
Department
Course
Professor
Simon Fraser University
BUS 272
Behavior in Organizations
Winter 2018
Final
Professor: Christopher Zatzick
Exam Guide
Table of content:
- Chapter 6: Groups and Teamwork
- Chapter 7: Communication
- Chapter 9: Conflict and Negotiation
- Chapter 8 and 11: Power and Politics, and Leadership
- Chapter 12: Decision making, Creativity, and Ethics
- Chapter 10: Organizational Culture
- Chapter 13 and 14: Organizational Structure and Change
Chapter 6: Groups and Teamwork
Groups: Two or more people with a common relationship
Team: A small number of people working together to achieve a common objective
FOUR TYPES OF TEAMS
1) Problem-solving
- Also known as Process-improvement team
- Typically made up of 5-12 employees
- From the same department
- Meet for a few hours each week to discuss ways of improving quality, efficiency, and the
work environment
2) Self-managing
- Also known as Self-directed team
- Typically made up of 10-15 employees
- Employees perform highly related or interdependent jobs and take on many
responsibilities of their managers
3) Cross-functional
- Also known as the Project teams
- Made up of employees from about the same hierarchical level but different work areas,
who come together to accomplish a task.
4) Virtual
- These use computer technology to tie together physically dispersed members in order
to achieve a common goal.
STAGES OF GROUP DEVELOPMENT
1) Forming
- Characterized by a great deal of uncertainty about the team’s purpose, structure, and
leadership
Document Summary
Chapter 8 and 11: power and politics, and leadership. Chapter 12: decision making, creativity, and ethics. Chapter 13 and 14: organizational structure and change. Groups: two or more people with a common relationship. Team: a small number of people working together to achieve a common objective. Meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment: self-managing. Employees perform highly related or interdependent jobs and take on many responsibilities of their managers: cross-functional. Made up of employees from about the same hierarchical level but different work areas, who come together to accomplish a task: virtual. These use computer technology to tie together physically dispersed members in order to achieve a common goal. Characterized by a great deal of uncertainty about the team"s purpose, structure, and leadership: storming. Intragroup conflict stage; members accept the existence of the team, but resist the constraints that the team imposes on individuality: norming.
