BUS 272 Study Guide - Midterm Guide: Equity Theory, Extraversion And Introversion, Organizational Citizenship Behavior

247 views25 pages

Document Summary

A field of study that looks at the impact of individuals, groups and structure have on behaviour within organizations. Aims to apply knowledge towards improving organizational effectiveness: the measure of effectiveness in any organization is productivity. For example: at sfu, the measure of effectiveness would be the graduation and. Employment rates of students: at red cross, it would be people health and welfare, donations and how much money out of those donations reaches people. Therefore, ob is interested in knowing the behaviours that lead to the effectiveness and the ways to improve it. A consciously coordinated social unit, composed of a group of people that functions on a relatively continuous basis to achieve a common goal or set of goals. Therefore, it has four major components: social entities (people, goal oriented, deliberately structured/ consciously constructed, continuous bias. Basic ob model which explains how the inputs under a process are converted to outputs.