Decisions are made on a daily basis within every position at every company.  Decisions regarding company policy can often create the conflicts that were discussed within last week's forum.  This week, we also read about making financial decisions within a company.  When making a decision that affects multiple departments within the company, it is important to think about the long-term benefits or challenges.  Think back over your professional life...discuss a decision that was made by your company that had an effect on you or your department directly.  What  challenges were created by this decision?  Was your company prepared for these challenges?  How was this decision communicated to the employees?  What could have been improved within this process?

Case Study

Emefa Jewellery dealers in gold ornaments have been in existence for the past 15 years. They have been making profits which has enabled them to stay afloat in this hard economy. Due to clear goals and positive instrumental values of the company, staff have a high identification with the company. In the ornaments making business, there are always new technologies being produced with the aim of making life easier, effective and ornaments unique to the purchaser. In the past quarter, there have been occurrences of thievery and management has accused staff of this wrongdoing. Management has decided to take a percentage off the salary of staff in order to accommodate for the losses incurred during the thievery. This led to a conflict between management and staff. The staff resorted to sit down strike to protest the decision by management. Staff have also complained about the inconsiderate nature in which management go about forming teams and groups to work on marketing and sales of the jewellery being made without a consideration of the right process.

a). What is organizational commitment? 

b). Explain 4 challenges that Emefa Jewellery will have to overcome as a company. 

c). Suggest two (2) ways in which management can resolve the conflict between it and employees with examples.

d). Discuss the appropriate stages of group formation that Emefa Jewellery will have to consider in the future.

A company's overall strategic decision .....

24).  What is a key predictor of relationship quality for both leaders and followers?

A) making work challenging for all followers

B) providing performance standards and clear timelines for tasks

C) involving followers in decision making

D) making work as pleasant as possible for followers