COMM 3620 Lecture 14: chapter 14
8 May 2016
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Chapter 14 talking to someone when you"re upset helps: Receiving social support when stressed can lesson the relationship key to providing effective social support must match other person"s needs. Nonverbal immediacy: involvement and warmth a person communicates through physical closeness, leaning forward, facial expressions, eye contact, and touching. Ex: if someone says they lost a family member, so you could hug them, rub back, not talking just listening. Empathy: ability to feel vicarious emotional response that mirrors the emotional experiences of others person-centeredness: a quality of messages that validate, recognize, or acknowledge the recipient"s feelings and experiences. Ex: idk why you"re so upset, it"s not a big deal. Low person centeredness: deny a person"s feelings, stop taking things so personally, challenges legitimacy of their feelings, telling them how to act or feel. Distracts attention from adverse situation ex: oh you"re sad, lets go see a funny movie to cheer you up.
