BAM101 Lecture Notes - Lecture 5: Instant Messaging, Drivespace

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1 Oct 2020
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Introduction: memos, e-mail, types of messages, instant messaging, internal communication, single topic, short and simple, two-part structure, header, message. Memorandums: header, date, to, from, subject, cc: Memo format, cont"d: message, introduce main point, explain details in body, close with call to action. Memo organization: headings, double-space between paragraphs, key concepts in bold or italic, bulleted or numbered lists, remember parallelism! Formatting lists for memos and e-mail: may be horizontal or vertical, introduce with a lead-in, include three to eight items, use parallel structure, display grammatical continuity. Paper memo vs. e-mail: legality, confidentiality, layout/formatting requirements. E-mail: remember other options, keep it brief, compose offline, follow organizational rules, avoid sending personal messages from your work account. E-mail, cont"d: balance speed and accuracy, keep messages professional, be aware of privacy issues, don"t write angry , avoid unnecessary messages, protect yourself and your company. Reading and processing incoming messages: schedule e-mail time, clean inbox regularly, scan new messages, use filtering options, file your messages.

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